Contact Information

We're here to help! If you have any questions or concerns, feel free to contact us by phone or email:

• Phone: 01273 889988
• Email: [email protected]
• Hours of Operation: 8:30 AM to 5:00 PM Monday to Friday and 8:30 AM to 12 noon Saturdays.

FAQs

Check out our frequently asked questions for quick answers to common questions:

• Q: Can I cancel or modify my order?
• A: Orders can be modified or cancelled within 1 hour of placement. After that, processing begins, and changes cannot be made.
  
  
• Q: How do I set up an account
• A: Click the "Sign Up" button on our website and follow the prompts to create your account.
  
  
• Q: What forms of payment do you accept?
• A: We accept all major credit and debit cards, PayPal and Stripe.
  
  
• Q: How do I use a promotional code? 
• A: You can enter your promotional code at checkout. If the code is valid, your discount will be applied automatically.
  
  
• Q: Can I order a product that is out of stock? 
• A: Yes, we can fulfil orders for items on backorder. The items will be sent out once they arrive in stock.

Order Tracking

Want to check the status of your order? Use our convenient order tracking tool to get real-time updates on your shipment.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer hassle-free returns and refunds.

• Return Policy: Items in their original condition must be returned within 14 days of receipt.
• Refund Policy: Refunds are processed within 7-10 business days of receiving your returned item.
• Exchange Policy: We only replace items if they are defective or damaged.
• Non-Refundable Items: Please note that items marked as 'Final Sale' cannot be returned or exchanged.
• Return Shipping: The customer is responsible for paying for their shipping costs for returning an item.

Shipping Information

We offer fast and reliable shipping to get your order to you as soon as possible. Here's what you need to know:

• Shipping Methods: We offer standard and expedited shipping options.
• International Shipping: Yes, we ship internationally. Customs and import duties may apply.
• Delivery Time: Standard delivery typically takes 3-5 business days.
• Shipping Charges: Shipping costs vary based on package weight and delivery location.
• Tracking: You will receive an email with tracking information once your order has been dispatched.

Warranty Information

All of our products come with a warranty for your peace of mind. Here's what you need to know:

• Warranty Duration: All products have a one-year warranty, starting from the purchase date or per manufacturer terms.
• What's Covered: Warranty covers any manufacturing defects per manufacturer terms.
• Exclusions: The warranty does not cover damages caused by accidents, misuse, or neglect.
• Claims: Contact our sales team with your order number and a detailed issue description to make a warranty claim.
• Return Shipping: The customer is responsible for paying for their shipping costs for returning an item. The return shipping costs will be refunded in case of a warranty claim.

Troubleshooting Tips

Having trouble with your product? Check out these troubleshooting tips to see if you can solve the problem on your own.

• Check the product manual: Most common issues can be resolved by following the instructions in your product manual.
• Power Issues: If your device doesn't turn on, ensure it's properly plugged in and the outlet works.
• Leaks: If a cleaning product leaks, ensure the cap is securely fastened, and the container is undamaged.
• Noise: If a device makes unexpected noises, immediately turn it off and contact our support team.
• Reduced Performance: If a device isn't performing as well, ensure it's not clogged and is correctly maintained according to the manual.

We hope this information helps! If you need further assistance, don't hesitate to contact us.